Privacy policy

Pasutam Dairy (“we”, “us”, “our”) respects your privacy. This policy explains what data we collect when you use our website, mobile application, and delivery services, how we use it, and the choices you have. By using our services, you agree to this policy alongside our terms of service.

1. Who we are

The data controller for personal data processed through Pasutam services is Pasutam Dairy. For privacy-related requests, contact support@pasutam.com.

2. Information we collect

2.1 You provide directly

• Account details: name, mobile number, email (if provided), date of birth (optional).
• Delivery information: addresses, landmarks, location coordinates when you allow them.
• Orders and payments: items purchased, delivery slots, transaction references (card data is handled by payment partners).
• Support messages you send to us.

2.2 Collected automatically

• Device and app identifiers, operating system, and crash logs to improve stability.
• Approximate or precise location when you grant permission, for delivery and map features.
• Usage analytics such as screens viewed and feature usage, where enabled.

3. How we use information

• To create and manage your account and authenticate you.
• To process orders, schedule delivery, and communicate status (SMS, push, email).
• To improve product quality, routing, fraud prevention, and customer support.
• To comply with law, respond to lawful requests, and enforce our terms.
• With your consent, for marketing; you may opt out at any time where applicable.

4. Legal bases (where applicable)

Depending on jurisdiction, we rely on performance of a contract (fulfilling your orders), legitimate interests (security, analytics, service improvement), consent (marketing, optional profiling), and legal obligation.

5. Sharing of information

We do not sell your personal data. We may share data with:

• Delivery partners and logistics providers to complete deliveries.
• Payment processors to authorise and settle payments.
• Cloud and IT vendors who host our systems under strict agreements.
• Authorities when required by law or to protect rights and safety.

6. Retention

We keep data only as long as needed for the purposes above, including legal, tax, and accounting requirements. Order and invoice records may be retained for periods required by law; marketing preferences are refreshed periodically.

7. Security

We use administrative, technical, and organisational measures designed to protect personal data. No method of transmission over the internet is 100% secure; we encourage strong passwords and device security.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, and withdraw consent where processing is consent-based. Contact us at the email above. You may also lodge a complaint with a supervisory authority where you reside.

9. Children

Our services are not directed to children under the age required by local law to enter into contracts without parental consent. If you believe we have collected such data, please contact us for deletion.

10. International transfers

If data is processed outside your country, we implement appropriate safeguards (such as contractual clauses) where required by law.

11. Changes

We may update this policy from time to time. We will post the revised version with a new “Last updated” date and, where appropriate, notify you through the app or email.